• Permanent
  • Devizes
  • £23000 - £27000 Per Annum

Office Owls

Our client is looking for a Key Account Coordinator to join their team in Devizes.

We are recruiting for an experienced individual to join the Energy, Fire, & Security division.

This role is responsible for providing administrative service support for Key accounts and will also be customers’ first point of contact for engineer related activities.

Work hours – Monday – Friday, 8:30am to 5.00pm

KEY DUTIES WILL INCLUDE:

Call Out

  • When required, respond to incoming calls and organise a callout; liaising with field service engineers to ensure that they attend the site in the required time frame and resolve the fault.
  • Raising of jobs on Computer system with supporting documentation for each call-out

Support/Coordinate

  • To plan, coordinate and support the key contract field service engineers to conduct servicing and maintenance of Fire and Security systems, in line with planned maintenance requirements.
  • Collation of all Service documentation, issuing of system certificates as required, along with appropriate charges prior to invoicing.
  • Support all contracts administration activity as directed by the Service Manager.
  • Manage and where possible resolve or escalate all contract services related queries to the Service Manager.
  • Active role in monthly invoicing process and work in progress.

The Ideal Applicant:

  • You will have experience working in a team environment.
  • You will have strong organisational skills and the ability to multitask.
  • You will have excellent IT skills including proficiency in Microsoft Office suite and CRM databases.
  • You will have the ability to communicate effectively with clients.
  • You will be able to handle enquiries in a confident, professional and competent manner.

We are committed to training and developing our employees to enable them to achieve their maximum potential. 

If you have experience in Scheduling, Administration & Customer Service and are looking to join an established and successful business then please send your cv through asap.

To apply for this job email your details to 24893375@jobs.jobmate.biz