Our client are a chosen Facilities Management partner of choice for a large hotel chain and the helpdesk team function, entails call handling, managing offline room volumes, plan jobs for engineers workload and administration duties.
As Helpdesk Administrator, you will be required to log all inbound emergency calls and liaise with contractors daily ensuring they attend jobs.
Provide excellent customer service.
Provide guidance to hotel colleagues and contractors with questions and queries in a timely manner.
Work alongside Travelodge maintenance delivery team to ensure hotels are kept to an excellent standard.
Help and support Travelodge hotel colleagues with questions or queries.
Process incoming offline work orders and completed work orders using bespoke systems within the agreed SLA timescales to ensure KPI’s are met.
To allocate all emergency jobs out to engineers.
Our client is offering PT hours, for the following shifts: –
- 20 hours – Wednesday 5pm -10pm Saturday & Sunday 7.5 hours each day varied between 7am -10pm
- 5 hours – Friday 7.5 hours between 7am – 6pm Saturday & Sunday 7.5 hours each day varied between 7am -10pm
- 5 hours – Thursday & Friday 5pm -10pm Saturday 7.5 hours varied between 7am -10pm
These are 6 month contracts with the possibility of being offered a permanent position at the end of the assignment.
The pay is £18,167 pro rata per annum (£9.33 per hour)
The ideal candidate will have the following skills and Skills Required:
Strong customer service skills
Able to develop strong working relationships with colleagues and customers
Strong IT skills including being a competent user of Excel and the ability to work across multiple applications simultaneously
Flexible and adaptable to change in a fast-moving environment
Ability to retain information received and reproduce accurately outputs
Ability to work under pressure whilst carrying out multiple tasks
Able to use own initiative
Able to conduct general administrative duties
The role is remote working until further notice, with the main office function in Glasgow which you may be required to go into if COVID restrictions change.
Please call Clare Golding on 07799 886594 for more details or email your CV to Clare to prompt a call back.
|Job Category||Customer Services|